Refund policy

 

 

 

Return & Refund Policy

 


Effective Date: 5/10/2025


At BleauGenics, we take pride in supplying high-quality, research-grade compounds. Due to the sensitive nature of our products, we maintain a strict return and refund policy to preserve product integrity, regulatory compliance, and customer safety.

 

 

 

1. All Sales Are Final

 


All purchases from BleauGenics are non-returnable and non-refundable. Once an order has been placed and shipped, it cannot be canceled, returned, or exchanged under any circumstance.


This policy exists to:

 

  • Protect the sterility and purity of research compounds

  • Preserve the chain of custody for compliance and safety

  • Prevent risks related to improper handling or storage

 

 

 

 

2. Exceptions for Damaged or Incorrect Shipments

 


In the rare event you receive a damaged package or incorrect item:

 

  • Notify us at support@bleaugenics.com within 48 hours of delivery

  • Include your order number and clear photographic evidence

 


Upon review, we may offer a replacement or partial refund at our discretion. Claims submitted beyond 48 hours or involving cosmetic packaging flaws that do not affect product quality will not be eligible for resolution.

 

 

 

3. Lost or Stolen Packages

 


BleauGenics is not responsible for packages that are lost, stolen, or misdelivered after they have been transferred to the shipping carrier. Customers are encouraged to:

 

  • Monitor tracking updates

  • Contact the carrier directly in case of delivery issues

 

 

 

 

4. Chargebacks and Payment Disputes

 


Filing a chargeback without contacting us first may result in a permanent ban from future purchases. We strongly encourage customers to reach out directly so we can investigate and resolve any issues fairly.

 

 

 

5. Contact for Claims

 


All return-related claims or concerns must be submitted via email:


support@bleaugenics.com

(Official inbox for all order-related inquiries)


We typically respond within 1–2 business days.

 

 

Thank you for choosing BleauGenics. This policy is in place to ensure that all clients receive authentic, uncontaminated, research-grade materials that meet the highest standards of quality and safety.